Payment and Disconnection Administrator


At Sustainable Energy First we are driven to inspire and empower our people to make an environmental and economic difference for themselves, our clients, and the planet.

As a leading energy and utility management consultancy, Sustainable Energy First delivers its core services which include procurement, revenue recovery, compliance support and net zero consultancy alongside its pledge to place economic and environmental sustainability at the heart of its purpose.

We are looking for an energy analyst to work in our payments and disconnections department to provide dedicated, administrative support to Sustainable Energy First's Energy Management Department, including debt management, debt resolution and remittance queries.

Previously named BiU, this is an exciting opportunity to join an established and successful company.

The role

  • To provide a customer payment and debt management service, supporting Energy Management, Energy Procurement and Strategic Account Management Teams.
  • To provide a customer utility payment and debt management service in line with Sustainable Energy First /Customer contracts and in line with Sustainable Energy First’s quality policy and objectives.
  • The Co-ordination and processing of Change of Tenancies (COTS)
  • Manage and process Customer utility reconciliations.
  • Manage and process Customer utility remittances.
  • Manage and resolve Customer utility disconnections.
  • Resolve Customer debt queries in collaboration with the Supplier Relationship Management Team.

Our ideal candidate

It's essential that you are able to manage a fast-paced work environment and can adapt quickly when an account needs specific attention to avoid any disconnections. Being able to prioritise and organise your work is of the upmost priority.

We're looking for someone who enjoys working with data and systems has an excellent eye for detail and is passionate about process efficiencies, with great people liaison skills as we'll expect you to build good relationships with energy suppliers. You need to be technically minded, good at Excel and someone who takes a pride in their work, seeing a job done accurately and efficiently whilst being a great team player.

Ideally, you'll be in the energy industry already, with bags of enthusiasm and a good base of industry knowledge. Being good with people, numerate and able to learn new systems and processes quickly goes without saying.

At least one year's experience within the energy industry is preferable but not essential as all training will be provided.

Looking after our team

In return for your talent, Sustainable Energy First will provide you with a great team environment and a work day that is challenging and rewarding. Our managers hold monthly 121 meetings with their teams to help them to succeed and support them in learning and developing. We offer flexible working, health care cash plan, company pension, subsidised gym membership, private healthcare, cycle to work scheme, salary sacrifice electric vehicles and breakfast on Fridays if you're in the offices.

We are a certified Investors in People Silver business, as well as one of the UK’s Best Top 100 Companies to Work For, 2020 and 2021.

Inclusive employer

We’re an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion, or belief.

Employment Type


Job Location

349 Clifton Drive North, Lytham St Annes, FY8 2NA
Remote work possible

Working Hours


Base Salary

£21,000-£25,000 Per year

To apply

To apply for the position, send your CV and cover letter to susan.zolotarczuk@sefirst.com

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