Transformation Manager


At Sustainable Energy First we are driven to inspire and empower our people to make a difference for themselves, our clients, and the planet.

As a leading energy and utility management consultancy, Sustainable Energy First delivers its core services which include procurement, revenue recovery, compliance support and net zero consultancy alongside its pledge to place economic and environmental sustainability at the heart of its purpose.

We are looking for a Transformation Manager to join the SEFirst Transformation Team. The role will be focused on facilitating the achievement of optimum business processes through managing our internal systems developments & engagement. The main responsibilities will include the testing of new functionality, creation of development specifications & tickets, and managing the first/second line support for incoming user requests. This is a key role at a pivotal time in our journey supporting the transition of our systems.

Previously named BiU, this is an exciting opportunity to join an established and successful company.

The role

  • First line management of the Development inbox
  • Second line management of the Fusion Support channel
  • First line management of Translator requests (bugs/changes/new)
  • First line management of contract amendment requests
  • Support any other ongoing day-to-day requirements from stakeholders
  • Creation of specifications and development tickets
  • Manage any agreed IT Transformation projects
  • Testing of new Fusion functionality & features, including required developer feedback and follow on tickets
  • User notifications in relation to newly released functionality & features
  • Creation and ongoing maintenance of high-level Fusion user guides to support key functionality
  • Support the ongoing maintenance of the Fusion master guide and demonstration videos – in line with functionality/feature releases
  • Facilitate the close-down of existing systems by sourcing required feedback on current uses
  • Maximise the use of Fusion with both internal and external users
  • Support with specific activities/projects to drive Fusion engagement
  • Contribution to sprint retrospectives, sprint planning and estimation sessions

Our ideal candidate

  • Organised & thorough, has attention to detail with a completer/finisher edge
  • Keen to learn, analytical, inquisitive – considers the impact further down the process
  • Some operational energy experience would be a distinct advantage
  • Proficient multi-tasker, can competently balance many activities at once - and enjoys working in this way
  • Happy to work at a fast pace
  • No specific IT background/experience essential however must be comfortable navigating systems – any experience of testing new system features/developing new systems would be advantageous
  • Comfortable interacting with stakeholders – within the IT team and the wider organization
  • Ideally has previous experience in a Process Improvement, Operational Transformation, Business Analyst, Software Testing, or Project Management role.

Looking after our team

In return for your talent, Sustainable Energy First will provide you with a great team environment and a work day that is challenging and rewarding. Our managers hold monthly 121 meetings with their teams to help them to succeed and support them in learning and developing. We offer flexible working, health care cash plan, company pension, subsidised gym membership, private healthcare, cycle to work scheme, salary sacrifice electric vehicles and breakfast on Fridays if you're in the offices.

We are a certified Investors in People Silver business, as well as one of the UK’s Best Top 100 Companies to Work For, 2020 and 2021.

Inclusive employer

We’re an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion, or belief.

Employment Type


Job Location

349 Clifton Drive North, Lytham St Annes, FY8 2NA
Remote work possible

Working Hours


To apply

To apply for the position, send your CV and cover letter to susan.zolotarczuk@sefirst.com

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