Position title
Debt and Connection Specialist
Description
Sustainable Energy First is a leading, Investors in People Gold accredited, sustainable energy and utilities specialist. As a certified B Corporation with a strong commitment to sustainability, we are focused on reducing the carbon footprint of our clients, which accounts for 3.5% of UK business power consumption. Our sustainability ambitions are aligned with those of our clients and prospects, with the eradication of 327,000 tonnes of CO2e by 2028 being the goal, the equivalent of taking 73,000 cars off the road.
Responsibilities
As a Debt & Disconnection Specialist at Sustainable Energy First, you will play a key role in supporting our customers in managing debt-related issues. This role requires excellent interpersonal and communication skills to resolve matters effectively with both customers and suppliers.
You will be the first point of contact for any debt issues, working internally and externally to ensure these issues are resolved promptly and do not escalate to the point of disconnection or legal action.
This role offers the opportunity to make a significant difference and add value for our customers
Qualifications
- You must be an advocate for the customer, work through issues thoroughly to provide a swift and effective resolution.
- Be a self-starter who can work independently, prioritise tasks, and demonstrate control over your workload.
- Driven to find the best outcomes, and when faced with complex issues, collaborate and investigate to resolve them.
- Equally adept at communicating via phone or email, choosing the best method based on the issue.
- Understand the importance of supporting colleagues to consistently deliver the best service.
- Embrace technology to support the best experience for our customers.
Job Benefits
💷 Salary: £24,000 per annum
🌴 Holidays: 25 days + bank holidays + 🥳 your birthday off, increasing to 30 days on length of service
🏠 Hybrid working - you must be able to commute to our Lytham office 2 days p/week
⌛Flexible working - including the ability to bank up to to 5 extra days off per year
⛹🏽 Gym contribution
💰 Long service awards
🩺 Private Medical Insurance
🐣 Enhanced paternity/non-pregnant colleague and maternity/pregnant colleague leave
🏥 Simply Health scheme
🧠 Challenging work and development opportunities
Inclusion and Belonging
We believe that diversity is more than a commitment, it’s at the heart 🤎 of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work.
We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive.
Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you’re ready to take the next step, then we look forward to hearing from you!
Contacts
To apply for the position, send your CV to laura.mccubbin@sefirst.com
Hiring organization
Employment Type
Full-time
Job Location
Ribble House, Lytham, FY8 4TS
Working Hours
36.25
Base Salary
£24000-£24000
Valid through
20 June 2025
